Refund Policy

30-day money-back guarantee

NinjaPDF, operated by Redr Group LLC, offers a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with your purchase, you may request a full refund within 30 days of your initial order date.

How to request a refund

All payments and refunds are handled by our payment provider, Paddle, which acts as the Merchant of Record. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout, or
2. Contact our support team from inside your account dashboard, and we will help process the request.

Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank or card issuer.

Renewals

Subscriptions automatically renew at the end of each billing period. To avoid being charged for the next period, cancel your subscription before the renewal date from your account dashboard or via paddle.net. Refunds for renewal charges may be considered on a case-by-case basis where requested promptly.

Chargebacks

If you have a billing concern, please contact us or Paddle first — we will work with you to resolve it quickly. Initiating a chargeback before contacting support may delay the resolution of your case.

Questions

For refund or billing questions, contact paddle.net or reach Redr Group LLC through the support channel in your account dashboard.